At Bramleys Luxury, we want every client to purchase with confidence. The following policy applies to purchases made with us.

1.⁠ ⁠CHANGE OF MIND – AVAILABLE INVENTORY

For items purchased from Bramleys' available inventory, please contact us within 3 calendar days of receiving the item if you change your mind.

Subject to inspection and approval, eligible items may be exchanged or returned for Bramleys Store Credit.

We do not provide refunds for Change-of-Mind purchases.

Items must be returned in the same condition as received, with Bramleys/security tags intact and all supplied boxes, papers and accessories. Items that have been worn, used or altered beyond reasonable inspection may not be eligible.

2.⁠ ⁠GIFT PURCHASES

Items from our available inventory that are identified as a gift at the time of purchase have a 7-calendar-day Change-of-Mind period from the date the purchaser receives the item.

Eligible Gift Purchases may be exchanged or returned for Store Credit, subject to inspection and approval. No Change-of-Mind refund applies.

3.⁠ ⁠SPECIALLY SOURCED & SPECIAL ORDER ITEMS

Specially sourced or specially ordered items are final for Change-of-Mind purposes once the order is confirmed and are not eligible for exchange, Store Credit or refund due to a change of mind.

This also applies when purchased as a gift.

4.⁠ ⁠STORE CREDIT

Approved Bramleys Store Credit is valid for 30 calendar days from the date of issue, is non-refundable and cannot be redeemed for cash.

It may be used towards a higher-value item, with the client paying the difference.

5.⁠ ⁠PRODUCT ISSUES & AUTHENTICITY CONCERNS

A genuine defect, damage existing before receipt, incorrect item, material misdescription or authenticity concern is not considered a Change-of-Mind request and will be assessed separately.

Bramleys stands behind the authenticity of the items we sell.

Where assessment confirms an issue for which Bramleys is responsible, the appropriate remedy will be provided in accordance with applicable UAE consumer protection requirements and may include repair, replacement/exchange or refund.

6.⁠ ⁠PRE-OWNED ITEMS

Many Bramleys items are pre-owned and may show normal signs of previous ownership. We make every reasonable effort to accurately describe the material condition of each item.

Previously disclosed or reasonably apparent wear consistent with the stated condition is not normally considered a defect.

7.⁠ ⁠LAYAWAY, RESERVATIONS & FINAL SALE

Layaway purchases and reservations are subject to the respective terms agreed at the time of the transaction.

Items specifically identified as Final Sale are not eligible for a Change-of-Mind exchange, Store Credit or refund.

These terms do not affect applicable rights relating to genuine Product Issues or authenticity concerns.

8.⁠ ⁠RETURNS

Please contact Bramleys before returning, couriering or shipping an item so we can provide the appropriate instructions.

For further clarification regarding an exchange, Store Credit, Product Issue, authenticity concern or refund, please contact us.

Bramleys Luxury Trading Co. L.L.C.
InterContinental Dubai Marina, 1st Floor
Dubai, United Arab Emirates
Email: info@bramleysluxury.com
WhatsApp: +971 52 724 3910

Last Updated: 9 September 2026